VEG orders that are not personalized are fulfilled by PROFILL, a warehouse at a different location. The process for changing or canceling an order is different than orders filled on-site. Instead of NetSuite, use Portal. Instructions below.
If an order is in Pull Ticket Printed status We can Cancel orders.
(NO changes to the order with items. (Removing, Adding, changing qty)
If an order is on Backorder – we can change anything on the order.
(Shipping address, Ship Method, Item change/remove, cancel the order, etc.)
If an order is Available for Fulfilment and has not printed – We can
- cancel the order
- change ship method
- shipping address
- remove items.
Once an order is shipped/invoiced = NO changes.
**Any change made in Shopify after the initial order must also be changed in Portal.**
Check Portal first to make sure the change can be made.
For line item changes, contact Profill.
Username: TheVeg
Pass: Veg#21
Type: Partner Login
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